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Customer Care

PRODUCT WARRANTY

AT FLATSPEC YOUR SATISFACTION IS GUARANTEED. IF NOT COMPLETELY SATISFIED WITH YOUR PURCHASE, IT CAN BE EXCHANGED OR RETURNED FOR 30 DAYS FROM THE RECEIPT OF GOODS. IF THE ITEM IS RETURNED IN ITS ORIGINAL PACKAGING AND IS IN “LIKE NEW” CONDITION, WE WILL FULLY REFUND YOUR PURCHASE BASED ON YOUR ORIGINAL METHOD OF PAYMENT. RETURNS THAT DO NOT MEET THIS CRITERIA MAY BE SUBJECT TO A RESTOCKING FEE. SHOULD THE PRODUCT SHOW SIGNS OF USE OR ABUSE, PARTIAL OR NO REFUND WILL BE ISSUED AT OUR DISCRETION.

RETURNS

Please follow the steps below for a prompt EXCHANGE OR REFUND:

• Contact us via e-mail at customerservice@flatspec.com to receive a RETURN AUTHORIZATION CODE AND SHIPPING LABEL.

• INCLUDE IN THE EMAIL YOUR NAME, ADDRESS, INVOICE NUMBER, AND REASON FOR THE EXCHANGE OR RETURN.

• MERCHANDISE MUST BE IN “LIKE NEW” CONDITION AND RETURNED WITH ALL ORIGINAL PACKAGING.

• IF USING YOUR OWN SHIPPING LABEL, THE ITEM MUST BE RETURNED VIA TRACKABLE POST, SUCH AS USPS, UPS OR FEDEX TO:

FlatSpec New York
568 West 161st Street
New York, NY 10032

 

 

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© 2016 FLATSPEC. ALL RIGHTS RESERVED